Privacy Policy

Privacy Notice for High Life Kitchens Ltd
Last updated: 22 April 2026
Controller: High Life Kitchens Ltd, 27-29 Ray Street, Heanor, Derbyshire, DE75 7GE, Email: ppainter01@gmail.com, Telephone: 07764465905.

Summary
This notice explains what personal data we collect, why we use it, how long we keep it, who we share it with, and your rights under UK data protection law. It applies to visitors and users of kitchen-refurbishment.co.uk

1. Personal data we collect
We collect the following categories of personal data depending on how you use the site:

Identity and contact data: name; email address; postal address; telephone number.

Account and transaction data: username; billing and delivery address; order history; payment information (payment card details are processed by our payment provider and are not stored on our servers unless you opt into tokenised storage).

Technical and usage data: IP address; device and browser information; operating system; pages visited; referral source; session duration; cookies and similar tracking technologies.

Communications data: messages you send to us, support requests, and correspondence.

Marketing and preferences: newsletter subscriptions; marketing consents and preferences.

2. How we collect data
We collect data when you:

create an account, place an order, or make a booking;

contact customer support or otherwise communicate with us;

sign up for newsletters or marketing;

browse the site (through cookies and analytics);

interact with our social media or third-party integrations.

3. Purposes and lawful bases for processing
We process personal data for the following purposes and rely on these lawful bases:

To provide products and services and fulfil contracts — processing necessary to perform our contract with you, including order fulfilment, delivery, and payment processing.

To comply with legal obligations — processing necessary to meet statutory obligations such as tax, accounting, and consumer protection.

For our legitimate interests — improving and securing our website and services, fraud prevention, analytics, and direct marketing where we have balanced our interests against your rights.

With your consent — where required for non-essential cookies, marketing emails, and other optional services. You can withdraw consent at any time.

On publication, map each purpose above to the specific lawful basis you rely on and make that mapping available to users.

4. Cookies and tracking
We use cookies and similar technologies for essential site functions, analytics, and marketing.

Essential cookies are required for the site to function.

Performance and analytics cookies help us improve the site.

Marketing cookies enable personalised advertising.
You can manage cookie preferences via our cookie banner and browser settings.

5. Data retention
We retain personal data only as long as necessary for the purpose collected and to meet legal obligations. Typical retention periods include:

Order and transaction records: 6 years for tax and accounting.

Account information: retained while your account is active and for a reasonable period after closure to handle disputes.

Marketing data: until you unsubscribe or withdraw consent.
Specify exact retention periods for each category on your live notice and document the justification for each period.

6. Your rights
You have the right to:

access the personal data we hold about you;

rectify inaccurate or incomplete data;

erase your data where we have no lawful reason to retain it;

restrict or object to processing in certain circumstances;

data portability where processing is based on consent or contract and carried out by automated means;

withdraw consent at any time for processing based on consent.
To exercise your rights contact ppainter01@gmail.com We will respond within statutory timeframes. You also have the right to complain to the Information Commissioner’s Office.

7. Security
We implement appropriate technical and organisational measures to protect personal data, including encryption, access controls, secure hosting, and regular security reviews. Access to personal data is limited to staff and processors who need it to perform their roles.

8. Automated decision making and profiling
We do not use automated decision making that produces legal or similarly significant effects about you unless we explicitly state otherwise and provide meaningful information about the logic involved and the safeguards in place.

9. Changes to this notice
We may update this notice from time to time. We will publish the updated notice on this page and update the Last updated date.

10. Contact
For questions about this notice or to exercise your rights contact:
Email: ppainter01@gmail.com  
Address: High Life Kitchens Ltd, 27-29 Ray Street, Heanor, Derbyshire, DE75 7GE  
If you remain dissatisfied you may complain to the Information Commissioner’s Office.